Frequently Asked Questions

How do we contact you?

Please send all inquiries to blackwoodcastleclothing@gmail.com and we will get back to you ASAP. 

 

How long do pre-orders take to ship out?

Usually it takes about 2 months for the items to be made and shipped out. However, at times it can be around 3 months. If you've made a pre-order in January or February it will most likely be 3 months as our manufacturer has most of February off to celebrate Chinese New Year with their loved ones. Please note that if you make a pre-order purchase with an in-stock item, they will be shipped together as the shipping charge was calculate for them to shipped like this. If you'd like your in-stock item to be shipped right away, please order them separately. 

 

Do you take returns/exchanges?

All sales are final, but you can request an exchange due to sizing issues within 20 days of package receiving date. Please note that the customer is responsible for shipping costs for all exchanges. Please contact us via email blackwoodcastleclothing@gmail.com for all exchange requests.  

Please note that all items on sale are final sale, therefore there are no exchanges/credit given on those. 

 

Why are your prices only in USD?

At this time, despite being located in Canada, Blackwood Castle operates in USD because our store does not use Shopify Payments, which is required to enable a currency switcher on Shopify. We have explored various third-party solutions, but unfortunately, all of them depend on Shopify Payments to function.

While we understand that shopping in your local currency would be more convenient, international customers can still check out using their preferred payment method, and the total will be automatically converted by their bank or payment provider at the current exchange rate.

We truly appreciate your understanding and support. If you have any further questions, please don’t hesitate to reach out!

 

Why do you use polyester in some of your items?

When we started Blackwood Castle, we were committed to using only vegan, natural fabrics. Building an ethically made and sustainable brand was at the heart of everything we did. But as we grew, we faced a few real-world challenges—natural fabrics like cotton often wrinkled easily, lacked stretch, and significantly increased the cost of our pieces. That made it harder to keep our designs accessible to the people we care about.

While it’s not our ideal, we sometimes use polyester blends to create garments that are wearable, affordable, and long-lasting. We do our best to offset this by producing in small, limited runs to minimize waste, and we’re always looking for natural or lower-impact alternatives that fit within our designs and price point.

Blackwood Castle has always been about intention—making fashion with care, compassion, and transparency. That includes being honest about the trade-offs we make.

 

What are the washing instructions?

Machine wash cold on a gentle cycle with like colours, hang dry. 

 

Are duties included in the price?

You are responsible to pay any duties or taxes on items purchased, if applicable.