FAQs

What countries do you ship to?

We ship to Canada, the United States, the United Kingdom, Australia, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, and Switzerland. If you would like to make a purchase, but live in another country please let us know as we work to add more countries. You can reach us on Instagram @blackwoodcastle or via email blackwoodcastleclothing@gmail.com.

Can I change or cancel my order before it's shipped?

All sales are final, but you can contact us via email blackwoodcastleclothing@gmail.com to see whether we can edit or cancel your order. We'll do our best to make the requested changes if the product has not yet shipped, but it is not guaranteed. 

Do you take returns/exchanges?

All sales are final. Before purchasing please review our sizing chart to ensure you are purchasing the correct size. 

What are the washing instructions?

Machine wash cold with like colours, hang dry. 

What currency are your prices in?

All prices listed as in USD. 

What shipping options do you provide?

For customers in Canada and the United States you may choose from two shipping options; standard or expedited. We now include tracking for all orders to the United States and the international countries supported. The estimated time of delivery will be provided during checkout so you can choose the option that best suits your needs.

Blackwood Castle is based out of Canada, so at this time we are limited to use Canada Post for shipping. However, when Shopify does support additional third parties for shipping such as UPS, FedEx, and DHL we will most certainly consider providing this as additional options for you. 

Are duties included in the price?

You are responsible to pay any duties or taxes on items purchased, if applicable. 

When will you have more items for purchase?

We are a small independent brand working hard to create new designs that you will love, in a sustainable way. To stay updated on when you can expect new releases sign up to our mailing list or follow us on Instagram (@blackwoodcastle).