Use the form at the bottom of this page to submit a refund or exchange request. You will need your order number (from your confirmation email) and the email address used at checkout. Requests must be submitted within 20 days of receiving your order.

All returned items must be:

• Unworn
• Unwashed
• In original condition
• With original tags attached

Please include a note inside your return package with your order number and full name.

After submitting the form, please email us at hello@blackwoodcastle.com to begin your return or exchange.

Once your request is approved, we will provide return instructions.

Exchanges

Exchanges are subject to item availability.

For US customers:
We cover return shipping for your first exchange on one item. Additional exchanges or multiple-item exchanges require the customer to cover return shipping.

All international orders are final sale and are not eligible for return. Please note that duties, taxes, and customs fees are set by your local government and are non-refundable. If a package is refused, unclaimed, or returned to us, any return shipping fees, customs charges, or handling costs will be deducted from your refund, where applicable.

Refunds

Refunds are reviewed on a case-by-case basis for eligible items that meet our return conditions.

To request a refund, submit the form above within 20 days of delivery and include the reason for your request.

If approved, your refund will be issued to the original payment method within 5–10 business days after the return is received and inspected. Please note return shipping is not covered for refunds and a 10% restocking fee is applied to clean and restock the item.

Original shipping fees are non-refundable.

Important Notes

• Sale and final sale items are not eligible for refunds
• If a returned item arrives dirty, we reserve the right to cancel exchanges and charge a higher restocking/cleaning fee. 
• Customers are responsible for return shipping unless the item is defective, incorrect, or qualifies for a US first-exchange shipping exception
• We recommend using a tracked shipping method for all returns